organizational leadeship – Nexus of Business & IT, Innovation with IT

1. Read Chapter 12 in the course text – privacy and data quality must be managed properly managed in order to ensure a successful business model.

Discuss the recommendations that IT managers group collectively provided.

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2. Review chapter 12 course text.

In your own words, discuss the guiding principles for effective innovation.

3. Review chapter 14 in the course text.

In your own words, discuss the steps to improving customer experience.

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